Payment
We currently accept the following payment methods (you will have the option to select your payment method when placing an order):
- Direct bank transfer
- Credit card (Visa, Mastercard, American Express)
To make a purchase, simply select the items you would like to order and add them to your shopping bag. You can then proceed through the checkout process and make direct bank transfer or secure online payment using your credit card (Visa, Mastercard & American Express). Once you have successfully placed your order, you will receive an automatic email confirmation.
You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.
No. We don’t charge sales tax.
Delivery
All orders are shipped by Express courier (DHL, UPS or FedEx) at the weight based rates. The express courier chosen automatically based on the lowest price and fastest delivery date to you.
Please notice orders that are less or equal 21 kilograms have an extra fixed handling fee of $29.99.
Orders placed Monday through Friday (excluding holidays) are generally shipped the next day. Orders placed on holidays will be shipped on the next business day. Orders placed Saturday and Sunday will be shipped on the following Monday (excluding holidays).
Once your order has shipped, you will receive an email notification with the tracking information. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise on the exact amount of such charges since they are specific to each location.